FAQs

Do you offer a discount if purchasing more than 1 Aeron chair?

We can usually provide a discount on orders of 5 chairs or more, but please contact us confirming your delivery address and how many Aeron chairs you require, then we will provide a quote for you including the cost for delivery.

Please note that we do not provide discounted chairs in bulk for dealers and traders.

What does MK2, and MK3 mean?

As the Aeron chair has been in circulation for over 20 years now, many parts have evolved, either to provide a better user experience, or to help lower manufacturing costs, so there's often subtle differences/slight variations between similar parts.

To try and help our customers to better understand the subtle differences between each Aeron part, we created the unofficial terms, MK1, Transition, MK2, and MK3.

MK1 is sometimes used to better describe original/vintage style Aeron parts.

Transition parts are often parts between an original/vintage part, and a fully evolved MK2/MK3 part. Transition parts are also parts that are usually only available for a short period of time.

When it comes to Aeron chairs, MK2/MK3 models all use a lever to help adjust the height of each arm, as oppose to original/vintage style chairs which use a thumbwheel.

Please note that original/vintage style chairs may seem to be older chairs, but we often replace more parts on those models in particular, which helps bring them up to the same standard and qualty as one of our fully refurbished MK2/MK3 models.

Do you provide a repair/installation service?

Yes we do. If you are based in an area within the UK where installation is possible for us, then the option for delivery including installation will be available to you during the checkout process.

If you are business within the UK that requires an audit based on the repair of a large collection of Aeron chairs, then please contact us to arrange a site visit.

Please note we do not repair chairs in bulk for dealers and traders.

Can you help me to determine the part I need to fix my chair?

Yes. If you have an idea on the part you require, but are having difficulty locating the part using our website, you can try our Part Finder Tool available Here.

If you still have problems locating the part you require, please contact us by providing a brief description of part you require, plus feel free to provide some images if you feel it could help better describe the part required.

How can I determine the size of my Existing Aeron chair?

To correctly determine the size of your existing Aeron® chair.

You can feel under the area of the back pan shown in the image below, for a number of raised bumps.

x1 Bump = Size A

x2 Bumps = Size B

x3 Bumps = Size C

Do you stock cans of Spray Paint?

No we don't stock cans of spray paint.

Can I change my delivery/shipping address after my order has been paid for?

Sadly no. Once an order has been processed, for insurance purposes we can only deliver goods to the original delivery address supplied.

Please also note that we can only deliver goods to the single address you provide to Paypal, so if you would like your order delivered to an address that's different from the address that's already associated/linked to your Paypal account, you can add a separate delivery address by logging into your Paypal account directly during the checkout process. Once you have logged in to your Paypal account to complete your purchase, the option 'change address' will be available for you.

Once you have linked your delivery address to your Paypal account, the next time you make a purchase online using your Paypal account, you will then have the option to specify that delivery address, plus you can also set this address as your default delivery address.  

Do you ship Internationally?

Yes we do, but due to volumetric shipping calculations some of our products may not be available for delivery to your particular region.

For an international shipping quote, please add any item (or a combination of items) to your shopping basket, then use our Estimator tool Here.

What Countries do you ship to?

We currently ship to the following destinations, but please note due to volumetric shipping calculations some products may not be available for delivery to your particular destination.

UK: England, Scotland, Northern Ireland, and Wales.

EU: Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland (Republic of), Italy, Latvia, Luxembourg, Malta, Monacco, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, and Switzerland.

International: Australia (Parts only), Canada, and the USA.

Why is my tracking code not working?

As a large majority of our parcels are booked for delivery 1-3 days in advance, your Tracking code may show as being invalid during the period where your parcel is yet to be scanned for the first time.

As an example, we may book a parcel on a Friday, but to be collected from us on the following Tuesday, for delivery next day on the Wednesday.

Will my chair be delivered fully assembled?

All of our chairs are sent out fully assembled to customers based within the UK, but due to volumetric shipping calculations all chairs shipped outside of the UK require flat packing into two separate parcels.

Can I collect my purchase?

As all of our chairs are built to order based on your specifications, sadly we are unable to accept collections. For insurance purposes we also require delivery confirmation on all orders made online, this is why our chairs/parts are all delivered by Royal Mail, and Parcel Force.

What payment methods do you offer?

We accept all major Credit, and Debit cards (including American Express, JCB, Visa, Visa Electron, Maestro, Mastercard, and Masterpass) though our secure merchant provider, Worldpay (Streamline), plus we also accept payment via Amazon, Paypal, BACS (Bank Transfer), and by Cheque.

Please note that we do not accept cash on collection.

Do you buy back Aeron chairs that have been purchased from your store?

Yes we do. Please contact us and we will work with you to buy back your Aeron chair from you. 

One of the Arms on my old style Aeron Chair has broken, can you help?

Yes. If you have height adjustable Arms that use a Thumbwheel, then a replacement Arm Yoke Bearing Kit can be purchased Here.

Please note that the Arm Bolt from the Arm Yoke Bearing Kit cannot be purchased separately.

Do you stock Mirra Parts?

Yes we do. Our range of Mirra Parts can be found Here.

What is VAT?

If you are a customer based inside of the European Union, Value Added Tax (currently at 20%) will be added to your order at checkout. If you are a customer based outside of the European Union, Value Added Tax will be deducted from your order at checkout providing your delivery address is also based outside of the European Union.

Will I receive a VAT invoice after my purchase?

Yes. We will notify you by email as soon as your VAT invoice is ready, plus links will appear on your order history page so that you can download any VAT invoices that have been issued to you.

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Company Registration: OC375235
Registered Office: 3rd Floor, 207 Regent Street, London, W1B 3HH
VAT Registration: GB160213654
The terms Aeron™, Mirra™, Pellicle™, and PostureFit™ are registered trademarks of Herman Miller, Inc.
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