Delivery Information

We aim to process all of our orders within 1-7 working days, and we send all of our customers an email as soon as their order has been marked as despatched.

This email also confirms which method will be used to deliver your order to you, plus a link to track your order online.

Once your order has been marked as despatched, registered users will also gain access to any downloads associated with the products they have purchased.

All of our parcels require a signature on delivery, and as a large majority of our parcels are booked for delivery 1-3 days in advance, your Tracking code may show as being invalid during the period where your parcel is yet to be scanned for the first time.

(As an example, we may book a parcel on a Friday, but to be collected from us on the following Tuesday, for next day delivery on the Wednesday.)

 

Delivery within the UK is now available 7 days a week, and if we operate in your area, you will also have the option of selecting us to install any parts for you during the checkout process.

 

For an international shipping quote, please add any item, or a combination of items to your Shopping Basket. From your Shopping Basket, you can then use our Estimator Tool.

All international parcels are subject to volumetric shipping calculations, so some of our products may not be available for delivery to your particular region, plus Import duty could incur should you be based outside of the EU.

 

Please note adverse weather conditions or other events outside of our reasonable control may result in the occasional late delivery.

 

In the very rare event of a failed delivery, we are obliged by Royal Mail to wait 15 working days (from the date of posting) for an item to be officially declared lost.

Our procedure would then be to send customers a short form by post, which we ask to complete and return to us in compliance with Royal Mail.

Once we have received the form, we are then able to send out a replacement(s).

If we are unable to replace an item that has been lost in transit, we would then issue a full refund via the original payment method that was used.

 

If an item purchased has been damaged in transit, please contact us immediately. We will then work together to resolve this matter for you as quickly as possible.

If a package looks to be damaged on delivery, please state that the parcel is damaged to the delivery driver so this can be noted on the delivery documentation.

In extreme conditions you may refuse to accept, or sign for a parcel if it looks to be clearly damaged.

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Company Registration: OC375235
Registered Office: 3rd Floor, 207 Regent Street, London, W1B 3HH
VAT Registration: GB160213654
The terms Aeron™, Mirra™, Pellicle™, and PostureFit™ are registered trademarks of Herman Miller, Inc.
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